We take your privacy seriously - here's the straight talk on how we handle your info
Last Updated: October 29, 2025
We follow Canada's Personal Information Protection and Electronic Documents Act guidelines.
Look, we get it - nobody actually enjoys reading privacy policies. But this stuff matters, so we've tried to keep it real and straightforward.
At Runeblade Odyssey Auto Repair, we're not just careful with your vehicle - we're equally careful with your personal information. This policy explains what we collect when you visit our shop or website, why we need it, and what we do (and don't do) with it.
We're based in Vancouver, BC, and we follow all Canadian privacy laws, including PIPEDA. If you've got questions or concerns, don't hesitate to reach out. We'd rather have a conversation than leave you wondering.
When you book an appointment or drop off your car, we'll need the basics:
Pretty standard stuff - nothing we wouldn't need to do our job properly.
We keep detailed records about your vehicle because European and luxury cars need specific care:
This history helps us catch patterns, remember what's been done, and give you better service next time around.
We process payments but don't actually store full credit card numbers on our systems:
Your financial data goes through secure, PCI-compliant systems - not our shop computers.
Like most websites, ours collects some technical info automatically:
This helps us fix broken links, improve the site, and see what info people actually find useful.
We're not in the business of collecting data for the sake of it. Here's what we actually do with your info:
Booking appointments, performing repairs, ordering parts, communicating about your vehicle's status, and sending you home with a properly fixed car.
Processing payments, generating invoices, maintaining service records for warranty purposes, and keeping everything straight for tax season.
Sending helpful reminders when you're due for service (oil changes, inspections, etc.) - only if you've opted in. We won't spam you.
Analyzing patterns to stock the right parts, train our techs on common issues, and generally get better at what we do.
We take security seriously - probably as seriously as we take diagnosing a check engine light on a BMW M5.
Your data's encrypted both when it's stored and when it's being transmitted. Industry-standard stuff.
Only staff who actually need your info to do their job can access it. Not everyone has the keys.
Regular security updates, firewalls, backups - all the boring but necessary technical stuff.
Under Canadian privacy law, you've got several rights when it comes to your personal data. Here's what you can do:
Want to see what we've got on file about you? Just ask. We'll provide a copy of your personal information within a reasonable timeframe (usually within 30 days).
Send us an email at service@runebladeodyssey.info with "Data Access Request" in the subject line.
If we've got something wrong - wrong phone number, outdated address, whatever - let us know and we'll fix it.
You can update most contact info yourself by calling the shop, or send us the corrections via email.
You can request that we delete your personal information. We'll honor that request except where we're legally required to keep records (like tax documents or warranty information).
Keep in mind that deleting your data means we won't have your service history anymore, which could affect future repairs or warranty claims.
Don't want promotional emails or service reminders? No problem. Click unsubscribe on any email, or let us know directly.
You'll still get essential communications about active service appointments or invoices - we kinda need to be able to reach you about those.